FAQs

 

 

Frequently Asked Questions About our Training Modules

  

What does a Trainframe training module include?

We create modules is two different formats, depending on customer needs.  The first is in Visual Basic (VB) format.  The second is in HTML Captivate SCORM based web modules. Depending on your needs, modules can include:

  

Preview Mode: First, familiarize yourself with the procedure by watching a video of the procedure actually being completed. Optional voice-over explaining the screen actions as you review the video, is available.

Practice Mode: Next, practice the procedure in drill mode from start-to-finish. Follow on-screen instructions (voice-over optional) explaining every step along the way. Practice your unique company procedures as often as you wish. 

Certification Mode: Once you are comfortable with the procedure, take the module in certification mode. In certification mode you are asked to perform certain functions. You are not however, told how to accomplish them. Help is available, but asking for help will reduce your score. Incorrect actions will also reduce your score.

Comprehensive Reporting: Every time you execute a Trainframe SOP module, a comprehensive report is generated. Each report includes correct and incorrect actions, multiple choice question results, survey information and module feedback. The reports can be written and stored to any location on your network and can automatically be emailed to anyone you choose (the trainee, the SME, Management, etc.).

Management Summary Reporting (Optional): Zip and email your reports folder to Trainframe, Inc., and we will run our summary report utilities against your data. Within five (5) business days you will receive your custom summary report(s).

  

How do we create custom modules?

It's as easy as 1-2-3:

  

  1. Using our Quick Capture Tools, we connect over the Internet to your Subject Matter Expert’s (SME’s) workstation
  2. We “Video Record” your SME performing your company’s applications or procedures
  3. From the video, we take “Desktop Pictures” or “Stills” These "stills" are integrated into your interactive custom training and certification modules

How quickly can Trainframe deliver a custom training module?

We can deliver your custom modules within ten (10) business days.

  

Why choose Trainframe?

  • We provide custom, interactive, self-paced and repeatable training
  • Learners experience “real world” problems and scenarios
  • All SOP modules have internal scoring and reporting capabilities
  • All computer platforms and applications are SOP eligible
  • Training module development time is minimal

  

What are the benefits?

  • Employees learn to use your tools, your processes and your procedures the way they were intended to be used
  • Organizational knowledge is identified, captured and transferred to new employees
  • Key performer expertise is identified, captured and distributed across the organization
  • Company and industry best practices are proliferated throughout the organization
  • Certification mode ensures that learning is taking place
  • Costs are controlled

  

Who can use Trainframe?

Industries include:

  

  • Insurance
  • Banking
  • Technology Companies
  • Software
  • Hardware
  • Services
  • Financial Services
  • Call Centers
  • Airlines
  • Government Agencies
  • Retail
  • Schools & Universities
  • Business Services

  

Internal groups include:

  

  • Customer Support
  • Data Center Operations
  • Sales
  • Marketing
  • Training
  • Human Resources
  • Programming
  • Application Development
  • Tech Support
  • End-Users

  

Which training modules are immediately available?

Mainframe modules:

  

  • z/OS Entry Level Console Operations
  • z/OS Intermediate Level Console Operations
  • z/OS Advanced Level Console Operations
  • Sysplex for z/OS Console Operators
  • CICS for z/OS Console Operators
  • DB2 for z/OS Console Operators
  • IMS for z/OS Console Operators
  • VTAM for z/OS Console Operators
  • MIM for z/OS Console Operators
  • ThruPut Manager for z/OS Console Operators
  • HMC Overview for z/OS Console Operators
  • HMC for z/OS Console Operators
  • CA-7 for z/OS Operators and Analysts

  

What do customers say about Trainframe?

"What an impressive tool for training operations – I certainly wish we had something like this when I was an operator! The screens appear to be real time, from working at the console, viewing PEM alerts, logging on to TSO and logging into NETVIEW."  Mary G. – Storage Management

  

"Great interaction.  Very realistic."  Will S. – Command Center Operator

  

"It's an opportunity to practice computer procedures that we need to know." Debbie F.. – Command Center Operator

  

"Hands on training is more beneficial than reading notes, manuals, CBT etc." Sam T. – Command Center Operator

  

"Each Trainframe module reacts like the real thing." Tanya L. – Sr. Computer Operator

  

"This type of training is so unique. I've never seen anything like it. It's a winner!" Charles S. – Shift Manager

  

"This training shows exactly what an operator could expect to see." Tim M. – Availability Specialist

  

"Simulation of real life situations. More interaction than other training programs." Leo D. – NOCC Operator

  

What is an estimated cost for Trainframe?

Prices as low as $150 per trainee. To obtain exact pricing for your shop, please email: prices@trainframe.com. or call (623) 594-3956.

  

Contact us  

We create simulation modules for all environments including Mainframe, Midrange, Windows, Unix, AS/400, RS/6000, End User tools and Network technologies. Ask to see our samples of customer modules that might be related to your needs.

To arrange a demonstration of these or other Trainframe training modules or to obtain further information, please contact:

demo@trainframe.com

Phone: (623) 594-3956

© 2007 Trainframe, Inc. - Website created and supported by mainframe.us.com.

MVS z/OS Mainframe Systems Support and Training

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